Last updated: 5 October 2026
These terms apply to every booking and treatment at Le Nail, 111 Friern Barnet Road, London N11 3EU (“we”, “us”). By booking, you agree to them.
You can book online, by phone or in the salon. Your booking is confirmed when you receive a confirmation message or email. Please check the details are correct.
Please give us at least 24 hours notice to cancel or change your appointment. If we have to cancel your appointment, we will offer you another time.
If you arrive more than 15 minutes late, we may have to shorten your treatment or ask you to rebook, so that other clients are not delayed. Please call us if you are running late.
Prices on our website and in the salon are in pounds sterling. We will tell you the price before your treatment starts. Complex designs, repairs, or removal of another salon’s work may cost extra. Payment is due at the end of your treatment.
Please tell us before your treatment about any allergy, skin or nail condition, or anything else that could affect it. We may refuse or change a treatment if it is not safe, and we may suggest a patch test. We will not carry out a treatment on damaged, infected or inflamed skin or nails. We do not keep records of what you tell us.
We carry out every treatment with reasonable care and skill. If you are not happy, tell us before you leave. If a problem appears within 7 days, contact us and we will repair it free of charge. This does not cover damage from accidents, heavy use, or removal at home.
Completed services are not normally refunded. This does not affect your statutory rights under the Consumer Rights Act 2015. If we have not provided a service with reasonable care and skill, you may be entitled to a repeat service or a price reduction.
Children under 16 must be accompanied by a parent or guardian.
Points have no cash value, cannot be transferred, and may expire. We may change or end the scheme with reasonable notice.
Please take care of your belongings. We cannot accept responsibility for lost or damaged items.
We want everyone to feel safe and welcome. We may refuse or end a treatment, without refund, if a client is abusive, aggressive or unsafe to staff or other clients.
Please tell us as soon as possible. Speak to us in the salon or call 020 3302 2728 or +44 7984 738661.
We may update these terms from time to time. The terms in force on the day of your booking apply to that booking.
These terms are governed by the law of England and Wales.